Inquiry Form

Q&A

We don't have services for shipping overseas.But it is available by forwarding your product to your home country, using package forwarding service " tenso.com".

■tenso.com

https://www.tenso.com/jp

※It is not in the service of our company.

In order to use this site, you must first register.

1.Please register your e-mail address on the temporary registration page.

2.A confirmation e-mail will be sent to your registered e-mail address.

3.The confirmation e-mail contains a link to the permanent registration page. Please follow the link from there.

4.Please enter your password and other information to complete your registration.

Credit Card (VISA, Master Card, JCB, American Express, Diners Club)　only

Please contact "tenso.com" customer service.

It usually takes about 2 to 5 days to reach the tenso.com warehouse.

For more detailed status confirmation, the tracking number is included in the shipping completion email sent when the product is shipped.

Please use the Sagawa Express baggage inquiry service.

For the schedule after delivery to the tenso.com warehouse, please contact tenso.com customer service.

Please proceed with registration from "My Order".

Although you can purchase without registering as a member, we highly recommend that you register.Once registered, you won't need to enter your information from the next time.

We are NOT able to cancel or change your order after your payments are authorized.

Shipping from our warehouse to Tenso.com warehouseFree shipping for orders over 11,000 JPY(tax included) .

For orders below 11,000 JPY(tax included) we charge you 880 JPY.

Shipping from Tenso.com warehouse to your overseas address

Please visit the Tenso.com website or contact them directly for further details.

Go to the Tenso.com website and register as a member.

After registering, Tenso.com will assign you a Japanese address (the address of their warehouse).

Purchase the product at POSH LIVING online shop and enter your Tenso.com Japanese address.

We will deliver the product to the Tenso.com warehouse (We will charge you domestic shipping cost).

The product will be sent from Tenso.com warehouse to your overseas address (overseas shipping charges will be paid directly to Tenso.com).

The package may be repacked at the Tenso.com warehouse for various reasons.

Please contact them directly.

For this reason, we are unable to provide you with the package information.

Thank you for your interest. Please get in touch with any enquiries. We'd love to hear from you.

Please make sure to fill in all the information and the required fields completely.

Once all information has been entered, please press the "Send" button.

If you don't hear from us within a week, it may not have been sent correctly.

Please try sending the message again or contact us directly.

If you don't receive a confirmation email, please check to ensure that your settings allow emails from the domain "@poshliving.co.jp".